CSA Policy Letter: The Farmer/Member Agreement

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We ask all subscribers to carefully read through the following guidelines. This creates a clear understanding between the farmer and member.

Community Supported Agriculture (CSA) was a model originally conceived in the idea that neighbors buy a “share” of the farm at the beginning of the season, covering the cost of seed, irrigation parts, compost, packing supplies, and the myriad of things that the farmer needed to get the season going, and taking on some of the risk that the farmer carries in planting, tending and harvesting crops. In exchange, the “share-owners” received fresh, seasonal produce from the farm on a regular basis. It is based on mutual respect between the customers and the farmers. Our current CSA model assumes this structure, but has evolved to give the subscriber more freedom in when and how much they pay at a time for their subscription.

Payments: We use a program called Farmigo to help manage the financial interactions between our customers and our farm. With it, Koru Gardens subscribers have online access to their own accounts. We accept payment via Paypal (credit card) or E-Check (bank account). You can choose to pay your share up front before the season starts or pay a deposit and break your payments up into monthly installments.

Share Options: We offer two share options – Full Share and Half Share.

Full Share – Half bushel box of produce each week throughout the season.

Half Share – Half bushel box of produce every other week throughout the season.

Communication: Koru Gardens tries to publish a weekly newsletter. We will also communicate with you through email and text messages.

By agreeing to join our CSA, you are also agreeing to read email and text communications from us.

Please add info@korugardenscsa.com to your address book to protect our communications from spam filters.

We encourage subscribers to give us feedback about box quality and contents by emailing us at info@korugardenscsa.com. Please include the name on your account so that we can respond accordingly.

Refund / Credit: If you believe you deserve a credit for poor quality, damaged, or otherwise unsaleable produce, please email us. We will evaluate cases individually. Be sure to include what day/time you picked up the produce, how it was stored, and pictures if possible. We want to share the best quality produce possible, so your feedback helps us improve our systems and catch issues early on.

How do I get started? Click on the “Sign Up” tab on our website. A confirmation of your account, pickup location details, and start date will be automatically emailed to you.

Referral Credit: We value your loyalty and would like to reward you for spreading the word. If you refer someone to our program, ask them to mention your name on signup, and we will give you a $15 referral credit.

Box on Hold Notice: If you are not able to pick up or receive your box on the delivery date it is your job to arrange for someone else to pick up your box or let Koru Gardens know. We will hold your box for one day after delivery. Credit will not be given if you fail to pick up your box.

Alternatively, we are happy to donate your box to Paducah Cooperative Ministries if you are unable to pick up or receive your box.

Cancellation: To cancel your Koru Gardens subscription, send us an email. We understand that things come up suddenly, but if you can, please give us at least two weeks notice if you are cancelling (moving, change in situation, etc.).

Pickup Location Etiquette: Koru Gardens asks everyone to follow the following guidelines:

• Please observe the pick-up      times carefully and be respectful. If you do not pick up your box during      the designated hours, it is not guaranteed that you will receive it.
• Return your boxes and small      green containers for recycling. We use the boxes multiple times. Please do      not leave papers, bags, or other trash inside your box. 

Holiday Break: We will take a break over July to prepare for the end of summer/fall season. A large percentage of subscribers take vacations during the same two weeks. Plus, we like to offer our crew a vacation from the rigorous schedule that growing and harvesting food demands. You will not be charged for a box during our holiday break.

Other Changes: We will notify you of changes as they occur. Farming can be unpredictable at times.